Terms and Conditions
All purchases are subject to the following Terms and Conditions:-
While our lists have contact information, including postal and email addresses, we do not claim that those listed at these addresses have asked to receive commercial messages from our buyers. All current laws and regulations governing Email and Direct Marketing apply.
Buyers understand that the email addresses provided in our Lists are compiled via research and we are not responsible if certain email delivery services refuse to deliver your email messages via their systems if they do not accept purchased lists – please ensure you use an email delivery service which allows purchased lists.
1) Delivery Guarantees:-
Email Addresses: We guarantee that 100% of the email addresses in our lists are correct and we will provide a proportionate refund for email addresses that are undeliverable Hard Bounces*. For example, in the very unlikely event that 5% of the email addresses we provide prove to be undeliverable Hard Bounces* we will make a 5% refund of the purchase price.
*We define an undeliverable Hard Bounce to mean that the email was sent but the recipient’s server rejected it outright and returned a message such as “Account does not exist,” “domain does not exist,” “mailbox does not exist”.
We cannot make refunds for: –
a) Email messages that are not sent by your email delivery service who may have email sending policies that are beyond our control. Your email must be rejected by the recipient’s server as a Hard Bounce*. Therefore, our List buyers understand that whatever email delivery service they use and whatever their sending policies might be that our email deliverability refund policy only applies when an email message is actually sent and it Hard Bounces*.
b) Email messages that are sent in large quantities via your own IP address which is likely to be a violation of your hosts Terms of Service. Your messages must be sent via a third-party email delivery service.
c) Email messages that are sent from an IP address that is blocked or blacklisted.
d) Email messages that are rejected due to “server time out” as this is usually due to servers receiving too many requests when too many emails are sent at one time.
e) Email messages that are received by the recipient’s server but are returned with errors that are outside of our control such “user over quota,” “mailbox full”, “blocked due to content” and “server temporarily unavailable” (so called ‘Soft Bounces’)
f) Email messages that violate any National or International Laws.
g) Email messages that promote hatred and/or religious or social intolerance.
h) Email messages that are sent 10 weeks after the purchase date.
j) Buyers understand that if they intend to use Lists for the purpose of sending email messages, they must have a system or service in place to send out such messages before they purchase any List. Refunds cannot be made on the basis that the buyer cannot use or locate such a service.
k) We cannot issue refunds based on so called “email verification” or “email validation” reports where an email is not actually sent as evidence of a Hard Bounce.
Details of all such undeliverable hard bounce* email addresses must be returned to us in a single file that has been generated by an email delivery service so that we can identify, extract and check the failed email addresses. We cannot provide refunds to buyers using Email applications that do not generate such files.
Postal Addresses: We guarantee that 100% of the postal addresses listed and marked as CASS verified (USA addresses) or PAF verified (UK addresses) are correct and we will provide a proportionate refund for mail that is returned as undeliverable. For example, in the unlikely event that 10% of the postal addresses we provide prove to be undeliverable we will make a 10% refund of the List or Directory purchase price provided that the envelopes and postal service stickers of such returned mail are forwarded to us.
Telephone Numbers: Not all telephone numbers listed are guaranteed to be functional and we do not support customers that use our lists to send SMS messages. List buyers who use our Lists for telephone marketing are responsible for scrubbing our Lists against any Government do not call databases.
2) PAYMENT and DELIVERY. We offer payment via Stripe where you can pay securely with most major credit cards.
3) Not all records include a postal address and/or a telephone number. Other information such as contact names and job title are only included on some contacts.
4) Email addresses supplied in our Lists are unique and include both generic or role based addresses as well and non-generic addresses.
5) It is possible there are duplicate business names in our lists as we often supply more than one unique email address at each address but there are no duplicate email addresses in any of our lists.
6) All our Lists are provided in .csv format. Buyers understand they must have an up to date spread sheet or a database program such as Excel in order to properly sort the .csv file(s) provided.
7) All data provided is for the sole use of the buyer and their representatives. It must not be sold, hired or otherwise passed to any independent third party. To protect our interest in this respect all our lists are ‘seeded’ with a limited number of unique email addresses that are under our control.
8) Buyers agree to abide by these Regulations governing the sending of email messages:
1. Do not use fraudulent transmission data such as open relays and false headers.
2. Do not use misleading sender or subject lines.
3. Add your postal address to all emails.
4. If you are not in contact with the recipient already include a short notice that states the email is an advertisement or solicitation.
5. Include a unsubscribe or opted out mechanism in every email and remove such email from your list within 10 days.
9) It is our goal to provide great value for money by selling data at extremely affordable prices but as our data will arrive completely unprotected it is impossible for us to reclaim them once they are in your possession. As such, apart from the guarantees mentioned above we cannot offer refunds or returns on our lists. Please make sure you are buying the list that suits your needs.
10) GDPR Issues
Email addresses of corporate employees can be used for third party email campaigns. Legitimate interests would be used to process this personal data as long as all the following criteria are fulfilled:
A corporate is defined as a limited company, public limited company, limited liability partnership or government departments and can be emailed without prior consent (eg. John.Smith@limitedcompany.co.uk). Employees of corporates must be given the option to easily unsubscribe or opt-out from receiving email marketing. The product or service being promoted can be purchased by the recipient in a professional capacity. The sender must identify itself and provide contact details.
We reserve the right to amend our Terms and Conditions of Business without prior notice.
